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Verizon confirmed on Wednesday night that its wireless network is fully operational following a major day-long outage that disrupted cellular data and voice services. A company spokesperson announced shortly after 10 p.m. ET that the technical issues had been resolved. The carrier advised any customers still experiencing connectivity problems to restart their devices to facilitate a fresh connection to the network.
The spokesperson apologized for the outage and said customers would be given account credits, and that details would be shared with customers directly.
The nation's largest wireless carrier had earlier said its "engineers are engaged and are working to identify and solve the issue quickly."
Verizon issued its statement after a swath of social media comments directed at it, with users saying their mobile devices were showing no bars of service or "SOS," indicating a lack of connection.
Verizon, which has more than 146 million customers, appears to have started experiencing service issues around noon ET, according to comments on X. Reports appeared to peak in the early afternoon and remained elevated later in the day — sitting close to 33,000 as of 8 p.m.
Verizon issued three more statements on social media later Wednesday, again saying its engineers were working to address the issue. But it did not say whether a specific reason for the outage had been identified, or when it would be resolved.
"Today, we let many of our customers down and for that, we are truly sorry," it said in a statement at 9 p.m. ET. "They expect more from us.”
Republican New York State Assembly member Anil Beephan, Jr., Wednesday evening had called on the Federal Communications Commission to investigate the hourslong outage.
In a letter to FCC chairman Brendan Carr, Beephan wrote the outage has, "had a significant and unacceptable impact on public safety, including disruptions to reliable access to emergency communications and critical response systems."
“More broadly, the continued instability of a major wireless carrier raises concerns about
