Photo Credit; Getty Images
The European Commission has ruled that Meta breached EU rules by blocking rival AI chatbots from accessing WhatsApp and has ordered the company to make “urgent” changes. Meta altered the messaging app on 15 January so that only its own assistant, Meta AI, could use WhatsApp’s interface; regulators say WhatsApp is an “important
entry point” for chatbots such as ChatGPT and that Meta’s move amounts to an abuse of its dominant position.
A Meta spokesperson said the EU had "no reason" to intervene, and claimed it had "incorrectly" assumed WhatsApp Business was a key way that people use chatbots.
"We must protect effective competition in this vibrant field, which means we cannot allow dominant tech companies to illegally leverage their dominance to give themselves an unfair advantage," said Teresa Ribera, the European Commission's competition chief.
The EU will wait for Meta to formally respond to its findings, and depending on the response, it could impose "interim measures" to prevent Meta from causing "serious and irreparable harm to the market".